What is the standard production lead time for orders?
Standard manufacturing lead time typically ranges from 7 to 15 business days depending on order volume and customization specifications. Expedited processing options are available upon request.
Do you provide OEM and ODM customization services?
Yes, we offer full OEM/ODM services including custom product sizing, material selection, custom branding, and specialized packaging solutions tailored to your market demands.
What quality certifications do your products hold?
Our products undergo comprehensive quality control procedures and comply with major international quality standard certifications, including ISO9001, CE, and RoHS standards.
How can I request product samples before placing a bulk order?
Sample evaluation units are available upon request. Please contact our support team with your project requirements, and we will prepare and dispatch sample units for testing.
What payment terms and shipping options do you support?
We accept standard commercial payment methods including T/T, L/C, and Western Union. Delivery can be arranged via express air freight, ocean freight, or door-to-door courier services under FOB, CIF, or EXW terms.
What warranty policy applies to your products?
We provide a 12-month standard quality warranty from the date of delivery, backed by dedicated technical assistance and responsive after-sales customer service.
